Order Management Specialist

HP

 National Capital Reg (Philippines) - Manila

Responsibilities:
 Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.


 Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial postsales programs).


 Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.


 Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.


 Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.


 Represents team as a subject matter expert on internal processes to other functions and organizations.


 Handles customers with moderately complex issues,including some "top-tier" customers (customers with strategic importance and complex relationships).


 Communicates with both internal and external customers at the individual contributor and management levels.


Requirements: Education and Experience Required
 First level university degree or equivalent experience.
 Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills
 Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages, as required.
 Intermediate understanding of moderately complex internal operational issues.
 Developed problem-solving and analytical skills.
 Broad knowledge of the end-to-end process of sales operations.
 Developing knowledge of local legal compliance issues.
 Demonstrated teamwork and collaboration skills.
 Ability to structure and apply developed organizational skills to manage daily operational issues.

Critical Competencies to Drive Business Results
Stakeholder Negotiation & Commitment Building
Collaborates effectively with others to ensure shared commitment to an enterprise and mutually beneficial results
Compensation Acumen
Understands compensation, its role in maintaining performance excellence, and how its systematic application contributes to HP business success.
Operations Building/Process Improvement
Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
Legal/Contract Acumen
Demonstrates fundamental understanding of legal concerns and requirements

Operations Fundamentals

HP Businesses/Operations Integration
Understands and effectively integrates HP's corporate vision, line-of-business objectives, and associated value propositions within operations program design & roll-out
HR Capabilities & Resources
Understands HR's role in corporate governance and accesses this expertise in support of a positive corporate environment
Information Management Acumen
Demonstrates fundamental understanding of information management systems and infrastructure

Professional

Change Management
Develops methods for supporting innovation and change across the organization
Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution 

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