- Facilitate & drive operational excellence across BPO and other defined functions through process management, lean, and six sigma, as applicable
- Drive institutionalization of OPEX practices in operations through on-going coaching & mentoring of operations teams
- Work closely with operations teams to identify performance gaps, identify root causes and drive actions to closure
- Lead process improvement initiatives that will drive short to long term solutions
- Build a culture of operational excellence in BPO (e.g Operations Teams) by running multiple programs
- Coach & mentor OPEX leads from operations on OPEX practices/ tools and help build capability in operations team
- Facilitate Operational Excellence workshops, client visits, and participation on any company sponsored programs where Operational Excellence is one of the agenda
Requirements:
Graduate of any 4-5 year course
At least 2-3 years experience in Process Management, Quality Compliance and Continuous Improvement methodologies in a Finance, Telecom or Health industry
Six Sigma Certified (Black or Green Belt) preferred
Visit any of our Recruitment Centers
Monday to Friday, 9am – 5pm
5F Robinsons Cybergate Mall
Don Gil Garcia St., Capitol Site
Pioneer House Building
Cardinal Rosales Ave., cor. Panglao St.,
Cebu Business Park
Pls. bring a valid ID and updated resume.
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